PalmPay wins LASCOPA awards

By Chinenye Anuforo

PalmPay, Nigeria’s leading digital financial services platform, has been honoured with the Consumer-Friendly Business of the Year 2025 Award by the Lagos State Consumer Protection Agency (LASCOPA). The recognition was presented during LASCOPA’s annual Consumer Service Week and Awards Ceremony held on Tuesday, September 30, 2025, at Adeyemi Bero Hall, The Secretariat, Alausa, Ikeja, Lagos.

The event celebrated brands and institutions that have shown outstanding dedication to consumer protection, service excellence, and customer satisfaction.

PalmPay’s award highlighted its continued commitment to delivering secure, transparent, and inclusive financial solutions to millions of Nigerians. The platform is recognised for its customer-first approach, offering users reliable digital transactions, fraud prevention measures, convenient payment tools, and responsive customer support.

Speaking on the achievement, Opara Onyinyechi, Senior Regulatory Compliance Specialist at PalmPay, said: “We are truly honoured to receive this award from LASCOPA. It reaffirmed our dedication to putting customers at the centre of everything we do. PalmPay will continue to promote trust, accessibility, and innovation in financial services to ensure every user enjoys safe and seamless banking.”

The Consumer Service Week and Awards form part of a global initiative promoting consumer rights and celebrating organisations that prioritise consumer welfare. By recognising PalmPay, LASCOPA reaffirmed the company’s role as a trusted partner in Nigeria’s financial ecosystem.

Since its launch in Nigeria in 2019 under a Mobile Money Operator license, PalmPay has grown rapidly to over 35 million app users and facilitates up to 15 million transactions daily. The platform provides a full range of digital financial services including mobile payments, savings, and micro-insurance through its app and extensive agent network.

PalmPay currently operates in Nigeria, Ghana, Tanzania, and Bangladesh, driving financial inclusion and economic empowerment across emerging markets.