No hiding place for insurance firms defaulting in claims payment 

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Mr. Thomas

•Thomas, NAICOM boss

By Uche Usim

Mr Sunday Thomas, the National Insurance Commissioner and Chief Executive Officer, National Insurance Commission (NAICOM) is juggling many balls. Aside from striving to balance the ship in the midst of a tempest, the unassuming man is working to deepen insurance penetration in Nigeria and policing insurance companies so they do not unduly detain the funds needed to settle subscribers’ claims.

Thomas, while warning insurance companies to live above board in all their dealings, has also asked them to publish outstanding claims in their records for public scrutiny.

He was appointed NAICOM CEO by former President Muhammadu Buhari in 2020.

He was former Director-General of the Nigerian Insurers Association in 2010.

Thomas, who has over three decades of experience in the industry as an operator and regulator, was appointed Deputy Commissioner in charge of technical matters by former President Buhari in April 2017.

In this interview held on the sidelines of NAICOM-sponsored journalists conference held in Uyo, Thomas speaks about the need for insurance subscribers to revalue their assets in the midst of rising inflation, foreign exchange crisis and other economic headwinds.

He also revealed that the Nigerian insurance industry is set to launch the unified strategic master plan during the industry’s 2023 National Conference slated for October this year. 

Ensuring prompt payment of claims 

As part of our regulatory mandate, the National Insurance Commission (NAICOM), will not waste time to sanction all insurance companies who fail to pay outstanding insurance claims.

Already, NAICOM has directed all insurance companies to commence publications of all outstanding claims in their records because some of them do not have full documentation which is not appropriate as companies are expected to settle their claims naturally.

We have also said that there would be consequences for disobeying the Commission’s directive in that regard, one of which will be naming and shaming the defaulting companies because we are doing a lot to ensure insurance companies live up to their responsibility as regard payment of claims.

Assessment of the insurance industry following floating of the exchange rate.

Of course, it has had an impact as asset replacement is now becoming an issue and when you get to a position where assets you acquired at a particular amount have now changed, the immediate result is that people are not quick to revalue their assets.

Where there is inflation, life insurance is worst hit because the value of claims is badly affected. But by the time the entire initiative is completed, we may see a downward trend in the local currency. So, for those that are smart, they have to adjust the value of their assets.

We also call on the public to revalue their assets due to the rising inflation so as to have claims that meet the present cost of assets and also manage their risks through insurance, especially now that the cost of replacement of lost or damaged assets is very high.

Why it’s difficult to publish the status of insurance companies on a monthly basis

The status of insurance companies can only be made available on a summarized basis because as a regulator, any announcement that comes from you, stakeholders and the general public can run with it and use it against the company.

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So, if a company is having any challenge it can recover from and it now comes into the public space, you are risking the company. This is why regulators like CBN, cannot mention any liquidity position of any bank when they know they can recover.

Micro insurance business in Nigeria

The performance of Microinsurance is increasing from available records both from the supply side. From the microinsurance companies, what we have seen is an increase in patronage of low-income earners and other informal organizations to join the market.

Recently, the key players who are main insurers are now also interested in micro insurance as we have received applications for window operations from insurance companies. Although there are no new products. There are a few challenges but the main challenge is networking as the infrastructure is not there due to the security situation to meet the rural areas so the investors will prefer to work in the urban areas.

We are doing everything possible to make insurance available and we have licensed additional microinsurance companies and products and we have seen a lot of improvements, especially in terms of numbers and we have a dedicated unit whose primary responsibility is to promote micro insurance and takaful institutions.

Consolidated insurance bill 

We couldn’t get it signed during the last administration because the President couldn’t assent. However, the National Assembly is looking at it again. It has gone through the first reading and we are looking at how we can be able to conclude it as soon as possible. We have high hopes and we know the bill is a game changer and we are preparing ourselves.

Notably, there is a section in the bill that even addresses the issue of recapitalisation. However, companies are now willingly writing to us showing us evidence of an increase in capital. What we will be left with is the individual company’s capital needs for transactions which will be dependent on the risk that the company is carrying.

Concerns over opaque status of some insurance companies 

Some of these companies now have new investors who have put money into it due to our intervention. For instance, IGI Insurance has a new investor and currently, the company is being restructured. IEI also has the same situation and is also going through restructuring.

However, there are still issues with some of them which we are trying to resolve. The law has also made provisions for companies to be given time to address their liquidity positions.

Impact of motor insurance on the industry especially now that the premium has been increased from N5,000 to N15,000

The N5,000 has been the fee for so many years which could no longer be sustainable, hence the upward review of the price. There are a lot of commendations from underwriters and it is just eight months. The issue of N15,000 has come to stay. 7 months is too short to access the impact but the sector is already adopting to it.

There are benefits of up to N3m and more that comes with the third-party motor insurance because many people are also thinking of what is coming out from their pocket and not thinking of what they will not partake in.

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