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The Nigerian National Petroleum Company Limited (NNPC Ltd) has launched a comprehensive health insurance scheme for service attendants across its retail stations nationwide, a move designed to strengthen workers’ welfare and enhance service quality at its outlets.
The Attendants’ Health Insurance Scheme, introduced by NNPC Retail Ltd in partnership with NNPC HMO, will enroll more than 7,000 service attendants on the NNPC HMO platform, ensuring they have access to quality healthcare services across the country.
Speaking at the launch held at the NNPC Mega Station in Abuja, the Executive Director, Retail Operations and Mobility, Baba-Shettima Kukawa, who represented the Managing Director of NNPC Retail Ltd, described the initiative as a milestone in the company’s drive to elevate customer service through improved staff welfare.
“We have developed a comprehensive package known as the Attendant Framework, which focuses on enhancing overall welfare. As part of this initiative, we are pleased to announce the rollout of HMO coverage effective this month,” Kukawa said. “Our goal is to elevate service delivery so that every customer interaction reflects care, professionalism, and excellence.”
He added that the health insurance initiative goes beyond welfare support, explaining that it is strategically designed to improve operational efficiency, boost productivity, and drive sustainable business growth.
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Also speaking, Deputy Director, Information Technology, NNPC HMO, Ademola Adebusuyi, said the company had partnered with trusted healthcare providers to ensure that all beneficiaries receive top-quality medical attention.
“Good health is the foundation of productivity, and we encourage you to fully utilize this opportunity,” he said. “Through this scheme, we want every attendant to feel supported, knowing that when illness strikes, they are not alone — the full weight of the organization stands with them.”
On behalf of the beneficiaries, Dorcas Luke Onyeche, a Customer Service Attendant at the NNPC Mega Station, Abuja, expressed gratitude to NNPC Retail’s management for prioritizing attendants’ welfare.
She said the initiative would not only improve their confidence but also motivate them to deliver better customer service.
