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From Paul Orude Bauchi
The Jos Electricity Distribution Company (JED) has launched a three-day customer complaints resolution meeting in Bauchi, supported by the Nigerian Electricity Regulatory Commission (NERC).
The meeting was aimed at addressing electricity-related issues and providing lasting solutions for consumers in the state.
The Acting Managing Director of JED, Alhaji Mamman Umar, said the company has been working to resolve electricity issues and sensitise customers.
He revealed that JED began mass metering in 2021 to tackle issues with estimated billings. But he lamented that the initiative had been hindered by high financial costs.
According to NERC, as of April 2025, JED had met 233,481 customers, representing 27 per cent of its customer base, while 859,323 customers (73 per cent) remain unmetered.
Umar stated that the company has been working to resolve infrastructure challenges, including damage caused by heavy rainfall, which has resulted in the collapse of 30 electricity poles in Bauchi, Ningi, and Dass Local Government Areas.
The Bauchi Emirate Council representative, Alhaji Lawal Babama’aji, emphasised the importance of engaging community leaders in customer-service mobilisation efforts and urged prompt resolution of consumer complaints.
He also encouraged consumers to pay their bills promptly and adhere to electricity usage guidelines to support improved service delivery.
