Healthcare Delivery: Paelon Memorial Hospital Attains SafeCare Level 5

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Benjamin Babine, Abuja

Paelon Memorial Hospital has on Tuesday been accredited with the SafeCare Level 5 (five-star) Certificate, making it the first and only hospital in Nigeria to have achieved this feat.

Paelon Memorial Hospital which has been in operation for 9 years has achieved a high degree of acceptance in the healthcare community in Lagos, Nigeria. The hospital has continued to achieve great strides in excellent service delivery since enrolling in PharmAccess Foundation’s SafeCare Quality Improvement Program in 2014.

In a statement on Tuesday, it was disclosed that hospital was handed the certification for the second-time because of its dedication to providing safe, timely, and evidence-based care to patients.

According to the statement, the Country Director of PharmAccess Foundation, Njide Ndili, while presenting the certificate said: “through the SafeCare initiative we did a comprehensive assessment of the hospital, identified its quality gaps, designed a tailored 18-month quality improvement plan and supported execution of the plan. As a result, the hospital has significantly improved its healthcare delivery and the quality of services to patients.”

While receiving the certificate, the Managing Director Paelon Memorial Hospital, Dr Ngozi Onyia, is said to have mentioned that the hospital commenced its accreditation process 18 months ago, building on initial quality improvement efforts with PharmAccess Foundation.
According to her the program has ensured quality service delivery and increased the hospital’s brand equity. She also thanked PharmAccess Foundation’s quality team for working and supporting the hospital throughout the process.

During her remarks, the Director of Quality, Dr Ibironke Dada mentioned that PharmAccess Nigeria will continue to expand and scale its SafeCare Quality Improvement Methodology to support both private and public healthcare facilities offering primary, secondary, and tertiary services in Nigeria.

PharmAccess Foundation, Joint Commission International (JCI) and the Council for Health Service Accreditation Southern Africa (COHSASA) created the SafeCare Standards and Quality Improvement Methodology in 2011. This was in response to the shortage of institutions and standards for objective measurement and rating of the quality of basic health care facilities in Africa. SafeCare is the first internationally accredited standards designed for healthcare facilities in resource-restricted settings. The SafeCare Standards are holistic covering a full range of management, clinical, clinical support and ancillary components required for the safe and efficient provision of healthcare services, creating a platform for transparency, benchmarking and self-regulation.

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