FCMB unveils reward-based mobile app, adds investment, lifestyle features

First City Monument Bank (FCMB) has upgraded its mobile banking application with a range of new features, including a reward points system that allows customers to earn benefits from everyday transactions, as part of efforts to deepen customer engagement and enhance digital banking experience.

The bank said the enhanced app transforms routine banking activities into opportunities for customers to unlock rewards while accessing a wider range of financial and lifestyle services from a single platform.

At the heart of the upgrade is a Reward Points feature that enables users to accumulate points through transactions carried out on the app and redeem them for various benefits. According to the bank, the initiative is designed to encourage digital adoption and reward customer loyalty.

The upgraded app also introduces a Regal Premium Lifestyle Subscription, offering customers access to curated travel, dining and entertainment benefits. New customers joining the bank will also enjoy three months of free transfers.

In a move aimed at expanding access to investment opportunities, FCMB has integrated mutual fund investments into the application, allowing customers to invest and manage their portfolios directly from their mobile devices without the need for additional platforms. The bank also unveiled “Chat with Temi,” an intelligent in-app customer support feature designed to provide instant assistance and faster resolution of customer complaints and enquiries.

Speaking on the development, FCMB’s Divisional Head, Payments and Solutions, Oladipo Alabede, said the bank remains committed to leveraging innovation to meet the changing needs of its customers.

“At FCMB, we are constantly innovating to meet the evolving needs of our customers. These features are designed to provide convenience, reward loyalty, and empower our customers to do more with their finances, right from their mobile devices,” he said.

As part of its financial inclusion strategy, FCMB said it has simplified the process of upgrading accounts from Tier 1 to Tier 2, enabling customers to access enhanced banking services without visiting a branch.

The lender also introduced instant virtual card request and activation, allowing customers to create and begin using secure digital cards for online transactions immediately.

Commenting on the upgrade, Divisional Head, Personal Banking, Adetunji Lamidi, said the new features align with the bank’s broader digital transformation agenda.

“These upgrades reflect our technology-driven strategy to build a smarter, more intuitive banking platform. By integrating intelligent support systems like Temi and enabling instant services such as virtual card activation, we are redefining convenience and accessibility in banking,” Lamidi said.

FCMB noted that the latest enhancements underscore its commitment to innovation, customer-centric banking and digital excellence, positioning its mobile application as a comprehensive platform for banking, investments and lifestyle services.

The bank encouraged customers to update or download the FCMB Mobile App to take advantage of the new features and manage their finances more efficiently.