The Federal Competition and Consumer Protection Commission(FCCPC ) has pledged to continue to address consumer complaints in relation to electricity.
The acting Chief Executive Officer, FCCCP, Adamu Abdullahi, who made the remark during the electricity consumer complaint resolution platform held in Lagos at the weekend, noted that to enhance consumer protection in electricity matters, the commission is undertaking a nationwide campaign sponsored by the MacArthur Foundation.
The forum, which witnessed the active participation of staff members from both IKEDC and FCCPC, was to address billing, metering, transformer, connection and consumer issues at the Ikeja Electricity Distribution Company.
During the four-day program, consumers gathered to voice their various complaints.
Reeling out the commission’s objective to address as many consumer issues as possible, Abdullahi noted that the commission was undertaking a nationwide campaign sponsored by the MacArthur Foundation.
The acting CEO urged consumers to exercise patience and adhere to directives as they work towards resolving numerous challenges.
“ We’ve received numerous complaints, and our commitment remains steadfast in addressing each one as we progress in our mission.”
The Head of Governance and Regulatory, IKEDC, Jolaoluwa Adewale, emphasised the link between consumers and business success, adding that there cannot be business id there are no consumers. We remain committed to resolving all issues to the best of our abilities.
“For the past four days, we have been here addressing the concerns and complaints. While we apologise for any delay, we appreciate your patience,” she said.
Adewale praised the FCCPC for organising the forum and highlighted Ikeja Electric’s collaboration with regulators over the years, particularly in addressing safety and metering issues.
She pointed out the repercussions of energy theft and vandalism while stressing the importance of adhering to legal electricity usage practices.
The Area Inspecting Engineer for Ikeja at the Nigerian Electricity Management Services Agency, Salami Afeez, urged customers to report complaints promptly by using the NEMSA office email available on the website, ensuring efficient communication for issue resolution.
A consumer, Anthony Chukwuemeka, applauded the forum, noting, that the forum is a good avenue to bring suppliers and regulators together.
“I paid for the meter in August and we haven’t seen it. Some people here have different issues, ranging from metering to shortages in supply and others. I have been to the NEPA office, and they said they don’t have the meter