Broken promises: Despite tariff hike, Nigerians still battle patchy networks

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By Chinenye Anuforo

When telecommunications companies collectively pushed for tariff hikes to reflect current operational realities, they said it would be accompanied by remarkable improvement in services.

While they have achieved tariff raise, Nigerians still battle patchy networks.

Rising data costs, shrinking bundle value and unstable services have pushed millions of Nigerians into a cycle of constant connectivity compromise.

The development has intensified pressure on households, businesses, students and a fast-growing digital workforce.

While operators insisted the price review was necessary to keep services sustainable, consumers argued that affordability has deteriorated while service quality remains inconsistent. Data bundles now burn off quicker than gas, figuratively speaking.

For many Nigerians, buying data has shifted from routine to strategic planning. Daily bundles, once considered emergency purchases, have now become a survival mechanism. Airtel’s ₦400 plan for 1.5GB, valid for 24 hours, is increasingly popular among users who need short bursts of connectivity for virtual meetings, academic sessions or media downloads. Glo offers 125MB at ₦100, one of the lowest entry points but most users agreed it barely sustains more than instant messaging and light browsing. Smile Nigeria, offering 1GB at ₦450, earned praise for speed stability in select urban centres.

Weekly plans have emerged as a middle ground for users who can no longer commit to costlier monthly bundles but require more than short-lived daily plans. T2 formally 9mobile’s 7GB weekly plan priced at ₦1,500 is currently one of the most affordable, though its performance is largely dependent on location. Airtel’s ₦2,000 weekly offer for the same data volume is viewed as more reliable for professionals who rely on seamless connectivity for work calls and digital operations.

Monthly data bundles, traditionally the most cost-effective option, now revealed a widening gap between affordability and dependability. Glo’s 30GB plan for ₦5,000 remains attractive for price-sensitive users but fluctuating network speeds often limit its appeal for high-demand activities such as streaming, video conferencing and cloud-based work. MTN’s 45GB bundle priced at ₦9,000, although more expensive, continues to lead among professionals and businesses that prioritise stability over cost.

Telecommunications experts warned that the issue extends beyond consumer frustration into broader economic risk.

“The rising cost of data is not simply about telecom pricing, it is a reflection of a deeper structural crisis. Operators are dealing with currency volatility, inflation and rising cost of infrastructure maintenance. Unfortunately, these macro pressures are being absorbed at the consumer level, widening the gap between digital access and affordability”, said Jude Awe, Innovation and Policy advisor and founder,  Jidaw.com.

The business implications of unreliable connectivity are also gaining sharper attention. “When an entrepreneur loses a client call to a poor network, when a student misses an online lecture due to slow data, or when a remote worker experiences repeated call drops, the impact goes beyond inconvenience, it becomes an economic setback. This is now a productivity issue with national consequences”, Chioma Adebayo, Digital Operations Consultant in Lagos said.

Mounting dissatisfaction with mobile data reliability has driven increased demand for home broadband alternatives. FiberOne and Tizeti, offering uncapped internet plans, are rapidly gaining adoption in urban residential hubs, though their installation fees remain a barrier for many households. Spectranet, which applies speed throttling after heavy usage, provides a middle-ground solution for moderate users. Starlink, positioned at the premium end, has recorded notable uptake in rural and semi-urban areas where traditional networks struggle, despite its high equipment and subscription cost.

Consumer advocacy groups said Nigerians are evolving into tactical data buyers, forced to optimise connectivity based on cost, location and urgency.

“What we are witnessing is not brand loyalty, it is survival behaviour,” said Femi Adeleye, telecom consumer rights advocate. “People move with multiple SIM cards, monitor network strength by neighbourhood, buy temporary bundles to sustain key tasks, and swap providers by time of day. They are adapting to a system that remains deeply unpredictable.”

From classrooms to remote offices, small businesses to content creation studios, data has quietly transitioned from a convenience to a compulsory utility. Nigerians now rank connectivity alongside food, transport and electricity when calculating daily survival expenses.

As the country positions itself as Africa’s digital economy hub, analysts warned that the current reality exposes a widening contradiction, one in which digital participation is expanding, but stable access is not keeping pace.

“Internet accessibility should unlock opportunity, not threaten it. When data becomes a daily gamble, innovation slows, productivity suffers and inclusion narrows”, Adebayo added.

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