By Chinelo Obogo
United Nigeria Airlines has apologised to its customers for the recent disruption in flight schedules following the suspension placed on its ‘Part G’ operations specifications which affected one of its aircraft.
The Nigeria Civil Aviation Authority (NCAA) had temporarily suspended the airline’s Part G’ operations specifications which in turn affected one of its aircraft. However, the regulatory agency has lifted the suspension, prompting the airline to release a statement apologising to its customers and revealing that it is working to clear the backlog of flight schedules.
The statement reads: “We are pleased to announce the lifting of the suspension placed on our ‘Part G’ operations specifications which affected one of our aircraft. We want to express our deepest gratitude to you for keeping faith with us and for your understanding during this period.
“Safety is at the core of United Nigeria Airlines’ values and we take our commitment to passenger safety very seriously. We are aware that every time our schedule is disrupted, it is usually a very painful experience for you and for us as well because we know and understand that it affects travel plans and diminishes your trust in the reliability of our operations.
“We are deeply sorry for the inconvenience this has caused you and would want to reassure you that our dedicated team is working around the clock to resolve the backlog of flights schedules because we understand the importance of your travel plans and the trust you place in us.
“Our customer support team is always available to assist with any inquiries and provide you with all the support you need to make your travel experience seamless. Thank you for your unwavering support and be rest assured that you will continue enjoying quality service from us.”