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By Vincent Kalu
A businessman, Mr. Eze Kenneth Nwachukwu, has petitioned the Public Complaints Commission (PCC) over the refusal of a Chinese company located in Edo State, YANUO Industry (Nig) Co. Ltd, dealers in Swiss Polo bags, to fully supply goods he paid for since November 14, 2022.
In the petition made available to Saturday Sun, Nwachukwu stated that the goods worth N3 million were paid for in two instalments. He explained that he had been called upon to come and pick the goods by the firm and was on his way to the place when he received another call that the company was on fire.
The petition reads: “About October/November 2022, I ordered the following sets of travelling bags from a company named, YANUO Industry (Nig) Co. Ltd in located in Ibafo Ogun state: (1) Plastics by 5 – 35500 X 10 sets = N355, 000; (2) Computer by 3 – 50 sets X 43000 = N2, 150,000; (3) See and saw by 4 – 11 sets X 45000 = N495, 000. Total = N3, 000,000. Total in bags = 71 sets. “This order, which was worth N3 million, was paid for in sequence of N1 million on October 26, 2022, and N2 million on November 4, 2022.
“On November 13, I was informed that the order was ready for collection and I made arrangements for my driver to collect them on November 14, 2022. However, while my driver was on his way to collect the order, I was told that the factory was on fire. Next day, November 15, 2022, I went to the office to know the situation. While I was there with other customers affected, one of the staff of the company addressed us. He promised us that any customer who had not received his goods would receive them intact once the company restarts operations.
“About April this year, I heard that the company has relocated to Benin City. Later in the same month, one of the staff, named JJ called and told me that the company has started paying back to customers with the condition that the customer has to make a new order first and then 20 per cent of the goods lost in fire will be given back to the customer until all are paid for.” “I strongly believe that you will use your good offices to investigate this and ensure that the company is made to refund me the complete 71 sets of bags as I ordered within the shortest possible time.”
