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•As FCCPC resolves 9,091 complaints in 6 months, recovers N10bn for aggrieved customers
From Fred Ezeh, Abuja
The Federal Competition and Consumer Protection Commission (FCCPC) said yesterday that it has recovered over N10 billion from banks, fintechs, Fast Moving Consumer Goods (FCMG) for dissatisfied customers who lodged complaints of one form of rights violation or the other.
This was contained in an updated data on consumer complaints released by FCCPC in Abuja, on Thursday, in line with the Commission’s mandate under Sections 17(a), 17(j) of the FCCPA 2018, which empower it to enforce consumer protection laws and make information on its functions available to the public.
It stated that the top 10 sectors by number of complaints received between March and August 2025 were led by banking (3,173 complaints), followed by Fast Moving Consumer Goods (FCMG) (1,543), fintech (1,442), and electricity (458).
Other notable sectors included e-commerce (412), telecommunications (409), retail/wholesale/shopping (329), aviation (243), information technology (131), and road transport and logistics (114).
FCCPC said the data, covering cases lodged with the Commission between March and August, 2025, was compiled from the Commission’s complaint resolution platforms, and provides insight into the patterns and prevalence of consumer dissatisfaction across 30 sectors that was received.
The Commission noted that the data covers consumer grievances ranging from unfair charges, service failure, unauthorised deductions, deceptive marketing, poor disclosure of terms, product defects, and failure to provide redress within acceptable timelines.
FCCPC noted that the total number of complaints resolved during the reporting period was 9, 091, and it’s a reflection of both the scale of harm experienced and the significant financial burden borne by consumers in the absence of effective redress.
Executive Vice Chairman/Chief Executive Officer of the Commission, Mr. Tunji Bello, said these numbers are not just statistics, but the story of consumer frustration and the daily challenges Nigerians face in essential services. He said the FCCPC is determined to hold businesses accountable, ensure compliance with the FCCPA 2018, and promote fair market practices that protect the welfare of all consumers. “Banking is the dominant source of consumer complaints, both in volume and financial exposure, highlighting recurring issues in loan deductions, account charges, and transaction disputes, and reflecting public reliance on the FCCPC to intervene in systemic financial service challenges.
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“Banking and fintech dominate by financial impact, showing consumer vulnerability where services are both essential and high value, thus signalling an urgent need for stronger joint regulation with the Central Bank of Nigeria (CBN).
“With 458 reported complaints, the electricity sector ranks 4th overall, behind banking, financial services, and FCMG, highlighting persistent billing disputes, service delivery failures, and the need for stronger coordination between the FCCPC, NERC, state electricity regulatory agencies and electricity distribution companies (DisCos).
“E-commerce disputes are relatively low-value but high-frequency, signalling broad consumer exposure at the retail level. While average monetary losses per complaint are low, the volume and recurrence of disputes (deliveries, refunds, counterfeit goods) reveal e-commerce as a growing consumer pain point.
“Interestingly, report of the high incidence of disputes linked to digital lending, investment schemes and microfinance services coincides with the unveiling of a new regulation by FCCPC to curb abuses in the digital lending sector.”
He stated that FCCPC is intensifying monitoring, enforcement, and collaboration with sector regulators to address the concerns, adding that focus is on financial and utility services, where recurring patterns of consumer exploitation require corrective action.
He encouraged regulated entities to study the data trends and strengthen internal mechanisms for handling consumer complaints, ensuring that issues are addressed promptly and equitably.
“Consumers are also encouraged to continue reporting violations through the FCCPC complaint portal, stating that every report assists the Commission in identifying systemic issues and enforcing compliance,” he said.
Consumers are encouraged to continue reporting violations through the FCCPC complaint portal: complaints.fccpc,gov.ng, or FCCPC zonal and state offices. Every report assists the Commission in identifying systemic issues and enforcing compliance.
