Follow Us on Google
By Chinenye Anuforo
The Association of Telephones, Cable TV and Internet Subscribers of Nigeria (ATCIS) has vehemently opposed the proposed tariff hike by telecom operators, demanding improved service quality instead.
Speaking at a media roundtable Friday in Lagos, ATCIS National President, Sina Bilesanmi, described the timing of the proposed tariff increase as “most insensitive” given the prevailing economic challenges faced by Nigerians.
“We are concerned that this strident call for a tariff hike is most unwelcome. It will impoverish telecom subscribers further, considering the realities on ground”, Bilesanmi stated.
He highlighted the significant contribution of the telecommunications sector to Nigeria’s GDP but emphasized that this does not justify burdening consumers with increased costs. “While we understand the industry faces challenges, we believe this increase places an undue burden on consumers, many of whom are already struggling with the current economic situation,” ATCIS President added.
ATCIS urged the Nigerian Communications Commission (NCC) to intervene, saying, “We urge the telecom companies to show restraint in implementing these increases and to explore ways to minimize the impact on vulnerable consumers.”
ATCIS also demanded transparency from telecom companies, stating, “We call for full transparency on the justification for this increase and the expected benefits to consumers.”
Bilesanmi further emphasized the need for improved service quality, saying, “We demand that telecom companies improve service quality in line with the increased tariffs.”
Also speaking at the event, Mr. Sam Oladipupo, Welfare Manager, ATCIS, underscored the need for fair billing practices and open stakeholder consultations before any tariff hike.
“Subscribers are tired of arbitrary charges and unexplained deductions,” Oladipupo said. “There should be transparency in billing and customers should be fully informed about any changes to their plans.”
Oladipupo also called on telecom operators to reward loyal customers and show empathy to subscribers facing economic hardship. “It is important for telecom companies to recognize the value of their long-standing customers and support those struggling financially,” he added.
ATCIS vowed to continue advocating for fair pricing, quality service, and the protection of consumer interests in Nigeria’s telecom sector just as it also emphasized its commitment to working with the telecom industry and the regulator to find solutions that protect consumers while ensuring the sustainability of the sector.
