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By Henry Uche
Stanbic IBTC Pension Managers, has re-opened its flagship Customer Experience Centre in Garki, Abuja, in a bid to improve service quality for its esteemed customers.
Located at Plot 1049 Pated Marble, off Ahmadu Bello Way, Area 11, Garki, Abuja, the act was to provide better accessibility and improved service experience to customers.
Commenting on the centre, Olumide Oyetan, Chief Executive, Stanbic IBTC Pension Managers, said the Abuja Experience Centre was revamped to offer increased comfort, more space and a modern ambiance to customers who visit the branch.
“Embarking on this revamp project was critical to ensuring that we are intentional about offering our customers better services. We have a responsibility to ensure that whilst our digital platforms are optimal, our physical locations should also be well equipped to serve the needs of our visiting clients,” Olumide said.
He noted that Stanbic clients should expect first-class customer experience at the branch and other experience centres across the country. “Our digital channels are also always available 24/7 for customers to access and initiate a variety of transactions on their pension accounts from the comfort of their homes and offices” he added.
In a remark, Executive Director, Business Development of the Pension Manager, Nike Bajomo, noted that the re-opening would enhance enlightenment of more individuals on the contributory pension scheme through its customer-tailored activities, which will lead to increased regional sensitisation.
Bajomo highlighted that the growing number of interests by contributors to access a portion of their pension fund as equity contributions for residential mortgage applications coming through, and the need for more customers to complete pre-retirement verification exercises, among other needs, led to the PFA’s decision to revamp its branches for maximum comfort and efficiency.
“We made a commitment to our clients to always put their needs at the forefront of our decision-making. Thus, when they need to visit us, we want to ensure that we are easily accessible, and our space is well equipped to welcome and serve them excellently for the duration they spend with us. We will continue to innovate and provide top-quality experiences and pension solutions to meet our clients’ needs at all touch points. We shall relent in providing exceptional offerings with our extensive experience in investment management and pension fund administration,” she assured.
