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LEKKI, NIGERIA – The bustling business of decluttering homes in Nigeria has a sneaky problem: scammers. These dishonest people try to trick buyers and sellers, making it harder for honest businesses to thrive.
Vivian Ekwegh, the boss of a successful decluttering company called DeclutterDotCom, knows this problem all too well. That’s why she’s on a mission to educate Nigerians about how to spot and avoid these tricksters.
“This scammer issue is a big headache,” Ekwegh says. “But we can fight it by being honest and clear with everyone.”
One way DeclutterDotCom builds trust is by offering money-back guarantees. If a buyer gets cheated or something isn’t as promised, they get their money back, no questions asked.
“We’re fair and open about fixing problems,” Ekwegh explains. “If a buyer gets the wrong item, they can simply ask for a refund. We take this seriously and work with both sides to make things right.”
With four years of success under her belt, Ekwegh is making sure her clients stay safe from scammers. One way is by partnering with big Nigerian banks to keep everyone’s money secure.
“We have two company accounts now, and we might open more,” she says. “This keeps our clients far away from those bad guys.”
DeclutterDotCom also trains its clients to be scam-detectives. They learn to watch out for suspicious signs like usernames that change often, unrealistically low prices, no previous sales, and payments only through OPAY, Palmpay, or Monie Point.
“Always pay sellers with official bank accounts, not personal ones,” Ekwegh advises.
As Nigeria’s decluttering business grows, Ekwegh believes stopping scammers is crucial for everyone’s success.
“We need stricter rules and honest practices to grow properly,” she concludes. “That way, everyone – buyers and sellers – can trust each other and this business can keep booming.”
