By Chinenye Anuforo
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Gartner Inc., a technology research and advisory company, has predicted significant advancements in artificial intelligence (AI), computing and human-machine interaction for 2025 and by 2028 they will drive 15 per cent of daily work decisions.
These technologies are poised to revolutionise the workplace and fundamentally transform daily life.
“The digital future is characterised by three key developments: increasingly autonomous AI systems, transformative computer technologies and unprecedented levels of human-machine interaction,” the company said in a report.
It continued: “By 2028, AI systems will autonomously make 15% of daily work decisions. “Agent-based AI,” combining techniques like memory, planning, and environmental perception, will automate complex tasks, optimize customer interactions, and enhance decision-making within organisations.
In order to use these powerful AI systems responsibly, AI governance platforms are becoming increasingly important. Gartner predicted that companies using such platforms will achieve a 30 percent increase in customer trust by 2028. These platforms ensure transparency, fairness and data protection in AI applications.
Another critical aspect is the fight against disinformation. By 2028, 50 percent of companies are expected to implement special security solutions to protect themselves against deepfakes and other AI-generated deceptions.
Disinformation security is about recognizing counterfeits, preventing fraud by imitators and protecting reputation.
“To detect deepfakes, disinformation security combines GenAI and digital forensics technologies. This makes it possible to distinguish between legitimate and artificial actions.
It prevents fraud by counterfeiters by holistically evaluating user behavior. In this way, it can validate authentic actions and ensure that the originator of an action or transaction cannot later deny it.
To protect its reputation, it protects against malicious actors targeting an organization by tracking its operations, influence and infrastructure.”
The report also showed that, computer technology is on the brink of radical change: with the advent of quantum computers, we need to fundamentally rethink our encryption methods. Post-quantum cryptography will play a key role in this, as conventional encryption methods will no longer be secure by 2029.
At the same time, “Ambient Invisible Intelligence” is developing – a technology that uses small, inexpensive sensors to make our surroundings intelligent. These invisible helpers will revolutionize retail, offices and healthcare by automatically adapting environments to user behaviour.
Ambient Invisible Intelligence literally means “surrounding invisible intelligence”. It describes technologies or systems that work unobtrusively in the background without users having to actively interact with them. These systems often use sensors, artificial intelligence and data analysis to understand and react to the environment.
They are designed to make everyday life easier without being intrusive.
The focus is shifting to energy efficiency: new technologies such as GPUs and neuromorphic computing promise significant energy savings in data centers. Hybrid computing, i.e. the combination of different computer technologies, is becoming particularly important for AI applications and big data.
Interaction between man and machine is becoming increasingly natural: spatial computing will seamlessly integrate digital content into our real environment. Gartner expects 20 percent of people to use such immersive experiences on a weekly basis by 2028.
Robots are becoming flexible everyday helpers: By 2030, 80 percent of people will interact with intelligent robots on a daily basis – be it in warehouses, in the healthcare sector or during maintenance work.
The development of neurotechnology is particularly exciting: by 2030, 60% of IT employees are expected to be supported by brain-machine interfaces. This technology will not only revolutionize training and education, but also improve occupational safety.
Neurological enhancement means improving a person’s mental abilities with the help of technologies. These technologies can read, understand and sometimes even change the activities in the brain.
The trends analyzed by Gartner painted a picture of a reality in which the physical and digital spheres merge seamlessly. For companies, this represents a great opportunity – but also a responsibility to use these technologies ethically and securely. The digital transformation will accelerate massively over the next few years. Those who set the right course now will benefit from this development.