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FrieslandCampina WAMCO Nigeria PLC has reaffirmed its commitment to improving customer experience and delivering quality dairy nutrition to Nigerian households.
The company restated the commitment as it marked this year’s Customer Service Week, themed, “The Extra Mile,” which emphasised the need to exceed consumer expectations, listen to feedback and continually improve service delivery.
Customer Care Manager, Odukoya Oluwatobi, said consumer care goes beyond resolving complaints and responding to enquiries, stressing the importance of building lasting relationships with customers.
He said every interaction with a consumer provides an opportunity for the company to learn and improve, adding that feedback remains critical to understanding the changing needs of Nigerian households.
According to the company, going the extra mile also means continually improving its products and services to meet the diverse needs and preferences of consumers.
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The Customer Service Week celebration, held at the company’s head office, brought employees together to reflect on their roles in delivering positive consumer experiences.
Speaking at the event, Group Head, Brand Transformation and Digital Marketing, Bank of Industry, Jide Sipe, said: “The Extra Mile is not really about how far we go. It is about how much we care.”
He stressed the importance of collaboration, empathy, responsiveness and accountability in sustaining strong relationships with consumers.
Marketing Director, FrieslandCampina WAMCO, Maureen Ifada, also urged employees to go beyond merely meeting expectations and embrace a culture of continuous improvement and higher standards.
The company said it would continue to listen to consumers and use feedback and insights to improve its products and services while advancing its commitment to quality dairy nutrition and healthier communities.
