Bolt upgrades driver app chat with ability to translate speech to text

Bolt is upgrading its Driver App chat with the option to translate speech to text.

This means driver partners will now have the ability to dictate a chat message instead of typing it, and the Bolt app will transcribe it  to   text, and send it  as  a   regular  chat message to the  rider.

This enables driver partners to communicate more easily and swiftly with passengers.

Driver partners can use this by tapping the microphone symbol in the respective chat, giving Bolt permission to use the phone’s microphone, dictating the message, checking and editing it as needed, and sending it as a message to the rider.

With this translation function, the chat upgrade starting with Android devices will help local driver partners communicate with tourists, many of whom already use Bolt while travelling to the 50+ markets around the world that Bolt operates in without needing to speak a shared language. It’s one of a number of ways Bolt enables driver partners and customers to communicate with each other, including in-app calls, chat messages and language programmes to help bridge language barriers.

The upgrade joins recent Driver App upgrades including Driver Compliments, which recognise exceptional   service   and   motivate   driver   partners   through   sharing   positive   post-trip   rating compliments and comments left by customers.Yahaya Mohammed, Country Manager at Bolt said: “At Bolt, we know how important it is to have quick and effective communication between driver partners and riders.

With this upgrade, we enable driver partners in Nigeria to communicate more easily and swiftly with our riders. It’s one   of   a   number   of   ways   we   support   a   high-quality   platform   through   quick   and   easy communication between driver partners and riders, including in-app calls, chat messages, and language programmes aimed at helping bridge language barriers.”-