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By Fidelis Ugbomeh
Worried about outcry of some passengers over condition of facilities, especially the non-functionality of toilets on Abuja-Kaduna Train Service (AKTS), Managing Director of Nigerian Railway Corporation (NRC), Dr. Kayode Opeifa, confirmed that the toilets are functional.
He made this remark recently after conducting unscheduled inspection visit to the Idu Railway Station in Abuja and on the spot assessment of toilets onboard the coaches and other facilities.
He assured passengers that most toilets onboard the train coaches are now functional, but that there is still room for improvement.
Opeifa reaffirmed the NRC’s commitment to ensuring safety, cleanliness, and comfort for all passengers across the national rail network.
According to him, “We take all feedback seriously, whether from the media or passengers and we are committed to transparency and continual improvement”
He implored customers to continue to support the corporation’s revitalization efforts by making their concerns known through the available customer complaint channels for prompt attention.
Opeifa also urged NRC staff to adopt a more customer-friendly attitude, emphasizing that the Corporation remains committed to improving customer service delivery and enhancing overall passenger experience.
He assured passengers that any identified deficiencies will be addressed swiftly and urges passengers to continue providing constructive feedback that will aid the Corporation in delivering a more efficient and reliable railway system.
Opeifa was accompanied on the inspection by senior officials and technical staff of the corporation who provided insights into the state of the facilities, ongoing maintenance routines, and improvement plans.
