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Telecom infrastructure service provider Moytel has reaffirmed its commitment to service quality, excellence, and continental expansion following its recent attainment of three major quality certifications.
Speaking in Lagos on Tuesday on securing three major International Organization for Standardization (ISO) certifications, ISO 9001 (Quality Management), ISO 14001 (Environmental Management), and ISO 45001 (Occupational Health and Safety Management) the Chief Executive Officer of Moytel, Nnamdi Igwiloh, highlighted that the certifications represent a formal validation of the operational culture established at the company’s inception.
“The achievement of these quality certifications is an embodiment of what we stand for. We have always striven to achieve professionalism and excellence in everything that we do, so this encapsulates what we have been all about.
“It incentivizes our clients, showing that we do not just talk the talk, but we walk the walk. Our attention to quality isn’t just because we got a certificate; it is what we do on a daily basis. Hopefully, this puts us on our toes even more to achieve greater milestones,” Igwiloh stated.
To ensure that high standards are maintained across field operations and various internal departments, Igwiloh revealed that the company has established a dedicated unit to oversee ongoing operations and compliance.
“We recently created a Quality Department tasked with ensuring that we stay focused on quality and compliance in everything we do, be it field personnel, implementation teams, or project managers.
“Every stage of our work must align with our stated objectives, regulatory expectations, and industry best practices. The department is fully staffed with professionals who understand the processes and are equipped to audit them continuously,” he said.
Addressing what sets Moytel apart in a highly competitive telecom vendor landscape, Igwiloh attributed the firm’s rapid growth as a relatively young organization to its customer-centric approach and constant self-evaluation.
“What sets us apart is our relentless focus on quality and customer satisfaction. We do not just want to meet expectations; we try to exceed them.
“In our management meetings, we constantly evaluate if we are delivering the absolute best. We ask ourselves if anyone is doing better than us, and if so, we up our game. Even when we are at the top, we challenge ourselves to improve,” he said.
Reflecting on the challenges of operating across multiple African markets over the past decade, the Moytel chief noted that infrastructure, financial logistics, and communication remain persistent obstacles, though solvable through local strategy.
Also speaking Mr Samuel Udo, head business operations of Moytel, said the company attaining all three certifications simultaneously was an intentional, carefully planned effort driven by top management to elevate service delivery across the telecom value chain.
“In an industry that undergoes the highest level of scrutiny from the Nigerian Communications Commission (NCC) and other stakeholders, quality is paramount,”
According to Mr Udo, getting the ISO certifications was not accidental but a key requirement for them to deliver on time, in scope, and within budget, ensuring that quality is properly entrenched across every aspect of our operations
He noted that integrating structured quality frameworks directly impacts the company’s financial efficiency and operational success stressing that by aligning with global standards and using data-driven insights to prevent non-conformance, Moytel has minimized costly reworks and optimized performance.
“Without quality, operational efficiency drops and costs rise,” leadership emphasized. “We maintain a proactive approach to identify and resolve potential non-conformance early, ensuring we never rest on our oars in a fast-paced market.”
Mr Olawale Ojo Service Delivery Manager,
Project Planning & Implementation on his part said the certification journey was not without hurdles, stressing that operating in complex environments outside major urban centers like Lagos presents distinct logistical and stakeholder challenges.
Mr Ojo noted that nternally, the company had to navigate initial employee resistance to structured processes and new documentation requirements.
“One of the major initial challenges was resistance to change, transitioning staff into the mindset of ‘saying what you do and documenting what you do,'”
He explained that field engineers are fully empowered to halt work during hazardous conditions, such as adverse weather, without fear of penalization or pressure to meet tight deadlines.
“To sustain the ISO momentum, the organization is leveraging emerging technologies, including artificial intelligence (AI), to refine internal workflows, upgrade skills, and maintain compliance.
“Continuous improvement is a daily commitment. Having proven our capabilities, we are ready to deepen our footprint beyond Nigeria and extend our expertise and best-practice methodology into adjacent technology and IT sectors,” he said.
Mr John Aderibigbe, DU&T Management Consultant, said the future of ISO consulting is not about creating documents for organization’s, but also about building organizational capability.
According to Mr Aderibigbe,” Our role is to help businesses understand the standards, own their systems and turn internationally recognized requirements into measurable business value”
