OPay opens new office in Kano to boost customer support

Digital financial services provider, OPay, has opened a new office in Kano State to bring its services closer to customers, merchants and businesses in the region.

The office, located on Hadeja Road by Yankaba Market, will serve as a support centre for customers, merchants and business partners, providing assistance, business engagement and solutions to service-related issues.

The move is part of the company’s investment in Nigeria and efforts to make financial services more accessible, affordable, convenient and reliable.

Kano, a major commercial centre in Northern Nigeria, is home to numerous traders and businesses that rely on financial services for daily transactions.

OPay said the new office would strengthen its engagement with local merchants and business owners, enabling them to access digital payment solutions and manage their transactions more easily.

Speaking at the opening, OPay’s Chief People Officer, Ifeoma Mba, said the office would bring the company closer to its customers and improve its understanding of their needs.

“Our commitment is to be closer to the people and communities we serve. Opening this office in Kano means more customers and businesses can access the support they need, while giving us a better opportunity to understand their needs.

“We are proud to continue investing in Nigeria and supporting more people and businesses through accessible digital financial services,” she said.

Since commencing operations in Nigeria in 2018, OPay has provided digital financial services, including money transfers, bill payments, savings, card services, airtime and data purchases, and merchant payments.

The company said the Kano office underscored its long-term commitment to Nigeria and efforts to support financial inclusion by bringing its services and customer support closer to local communities.

It added that its business operations across Nigeria remained normal, with services available to customers and merchants.

OPay is licensed by the Central Bank of Nigeria and insured by the Nigeria Deposit Insurance Corporation (NDIC), with the same deposit insurance coverage as commercial banks.