IKEDC: LASCOPA resolves 528 complaints, secures N26.2m refund

The Lagos State Consumer Protection Agency (LASCOPA) has recorded significant progress in safeguarding electricity consumers’ rights through its intervention in complaints against Ikeja Electric Distribution Company (IKEDC).

The agency disclosed that it facilitated the resolution of 528 complaints, secured credit adjustments and refunds totaling ₦26,243,758.75 between January and September 2026.

LASCOPA’s General Manager/Chief Executive Officer, Afolabi Solebo, reaffirmed the agency’s commitment to promoting fairness, accountability, transparency, and improved service delivery in the electricity distribution sector.

According to official records, the agency received 556 complaints against Ikeja Electric during the nine-month period.

Of these, 528 have been resolved while 28 remain ongoing, representing a resolution rate of approximately 95 per cent.

Speaking on the intervention, the Head of LASCOPA’s Complaints and Mediation Department, Mr. Yusuf Musiliu, explained that the agency receives and analyses complaints submitted via online and offline channels.

He noted that the agency’s monthly stakeholders’ parley provides a constructive platform for Ikeja Electric officials and aggrieved consumers to resolve disputes amicably.

Expressing satisfaction with the outcomes, Musiliu urged aggrieved consumers to follow established procedures for seeking redress rather than resorting to self-help.

He advised complainants to submit relevant supporting documents, including electricity bills, payment receipts, and other evidence, to facilitate timely investigations and resolutions.

He further disclosed that LASCOPA’s stakeholders’ parley with Ikeja Electric holds on the last Thursday of every month.

Consumers were encouraged to promptly report billing disputes, estimated billing, overbilling, electricity supply disruptions, and other unfair practices.

The agency reiterated its commitment to protecting consumers and enforcing service accountability in line with its mandate and the Lagos State Consumer Protection Law 2025 (as amended).