By Chinwendu Obienyi and Chukwuma Umeorah
Quoted company on Nigeria’s stock market, First Bank, recently launched another fully automated branch; its digital experience centre (DXC) in Banana Island, Lagos
The newly commissioned DXC becomes the fourth in Nigeria and the second in Lagos by the Bank marking a significant stride in its commitment to providing cutting-edge automated banking services without human intervention by leveraging the power of technology and innovation.
DXC offers customers a diverse array of modern banking facilities, including humanoid robots with video banking and AI, electronic forms for complaint resolution, account management, funds transfer, and card services, teller cash recyclers, ATM vending machines and Interactive smart screens to enable seamless transactions and remote consultations with bank staff.
Beyond providing seamless banking services, First Bank’s Group Executive, Technology Digital Innovation and Services, Calistus Obetta highlighted the crucial importance of data security given DXC’s fully automated features.
Obetta reassured customers, stating, “It is really secure. All the security and safety features have been designed into the offering. A lot of the terminals have been fitted with biometric authentication and at the back-end are world leading cutting-edge security systems to ensure that our customers’ data and money is safe.”
On his part, the Chief Executive Officer of the First Bank Group, Adesola Adeduntan expressed his enthusiasm for the inauguration of the center, underscoring First Bank’s dedication to meeting and exceeding customer expectations.
“At the heart of our transformation are our customers. The new Digital Experience Center represents not only a milestone in technological advancement but also a testament to First Bank’s commitment to societal integration. Positioned within the prestigious Banana Island, the center caters to the needs of High-Net-Worth Individuals, offering world-class banking services.”
Adeduntan revealed plans for further expansion outlined in the bank’s strategy to roll out an additional five centers in strategic locations, aiming to enhance accessibility and convenience for customers nationwide.
The General Manager, Banana Island Property Owners and Residents Association (BIPORAL), Sola Odukoya expressed excitement for the facility in the neighborhood
“Going forward, banking services within the estate would be carried out in a speedier manner. It is a welcome idea. We are glad and we appreciate First Bank for this initiative.”