Customers’ satisfaction remains the bedrock of our services—BigSwiss group

By Adenike Fagbemi

One of Nigeria’s leading fintech companies offering VTU services, BigSwiss has reiterated its commitment to making bills payment seamless and readily convenient to Nigerians and other customers within the African continent.

Mr Basil Okongwu CEO of the fintech firm who disclosed this in an exclusive interview with *our correspondent* on Tuesday, said it is becoming rare for people to go out to purchase either airtime from local vendors or walking to electricity distribution companies to pay for their electricity bills and other bills payment, hence the need for BigSwiss app.

According to Mr, Basil Okongwu, the aim is to bridge the widening gap in bills payment and help people get easy access to these services at their fingertips with less stress.

“BigSwiss and group brings to the market value self-service access. We made our app to be less cumbersome and straight to business. And we also made it in such a way that those in the rural areas can easily use these services without asking people for help. Our services are specifically tailored towards the needs of our customers irrespective of the region or location.

He explained that BigSwiss has plans targeted at various strata of people in the society, regardless of the region they are residing, customers are able to access its services and pay their bills effortlessly.

“We have been able to create a very strong presence. And for customers in this virtual top of the competitive era, our service, accessibility, flexibility and percentage setup is one of the things that we can actually use to help customers choose.

“Reliability is one of the things that we hope to use to get our edge in the market. We’re definitely not ignorant of the challenges that would come through but we are sure going to conquer them with our unique services.

“We see our brand becoming the most reliable virtual App. This is one of our visions and missions. And also taking over as one of the reliable brands in this sector not just in Nigeria, but also in Africa and beyond. Also to provide massive employment for youths across Africa.

Also, customer service is very crucial to us, in fact it is the bedrock of our services. We have a different life channel of chain customer service agents who are not only friendly but available 24/7 to promptly attend to customers without delay. Our priority is the satisfaction of our customers. And that is why we have created different lines of channels for customer’s assistance and satisfaction,” he added.