By Sunday Ani
A digital solution company, Zioncity Innovation Services Limited, has launched a document recovery service provider known as Back2U in Nigeria, assuring the public that lost documents could be recovered within 48 hours.
Speaking at the service launch in Lagos over the weekend, Zioncity’s Chief Executive Officer, Hero Usiagwu, described Back2U as a web-based service whose objective is to return lost and found official documents, like personal identity cards, passports, drivers’ license, and academic certificates among others to their owners.
He described Zioncity as a place where innovation meets excellence. “We are a forward thinking company. We strive to push the boundaries of what is impossible, making it possible with the power of cutting edge technology, and creating ingenuity to address complex challenges and problems,” he stated.
He noted that if a loss of document is reported to the company, the first thing they would do is to run a check about the existence of such a document, identify the document, its location and how to get it back to the owner.
He equally noted that if a reported lost document could not be found within 48hours, the subscriber could go for a replacement and approach the company to get a refund of the exact amount spent to get a replacement.
He said: “We all have experienced challenges of losing documents at some points in our life. The emotional impact from loss of important documents can be exhausting and the process of recovery draining. I thought about how to help Nigerians and that was how the idea came to me.
“It is not every lost document that can be found but if the document can be replaced, then that means I can provide a solution. That is why if you misplace your document and you are a subscriber, we must find it within 48 hours. After 48 hours and we cannot find it, I will urge you to go and reproduce it, after which you come back to us for reimbursement.
That way, the problem is solved and I think everybody will go home happy.”
Also speaking during the launch, a Business Consultant and partner, Ngu Denulf, described Back2U as an innovative concept that has come to solve social problems in Africa. He noted that the service, which was being launched in Nigeria, was already operational in Cameroon, Ghana, and Cote d’Ivoire, even as he hinted that they would soon move to Kenya.
On the mode of operation, he said: “We are partnering with MTN Nigeria to execute this project. Value added services are what we are bringing to the mobile operators. It is an effort to ensure that if you misplace a document, within 48 hours you have it back, and the service has been approved by the Nigeria Communication Commission (NCC).”
He also stressed that for anybody to enjoy the services, the person must have subscribed to the service which is available in three variants. In other words, a subscriber can go for daily, weekly or monthly subscription by dialing Back2UD (Daily), Back2UW (Weekly) and Back2UM (Monthly) for N50, N200 and N500 respectively.