…Setting new standards in facilities management
In a momentous event held at their Lekki Phase 1 branch on September 19, 2023, Total Facilities Management Ltd. (TFML) marked a significant milestone by obtaining certification for ISO 41001:2018, an international standard for facilities management systems. TFML’s Managing Director, Mrs. Nwando Chukwurah, declared this achievement as a game-changer during a press conference that followed the certification ceremony.
Mrs. Chukwurah emphasized that TFML’s primary goal is to exceed clients’ expectations and provide unparalleled amenities. In her address, she stated, “The ISO 41001:2018 is not a taker but a keeper,” underscoring the importance of this standard in simplifying maintenance processes and enhancing customer satisfaction.
The event witnessed the presence of distinguished speakers, including representatives from the Standard Organization of Nigeria, Mrs. Oludunke Oluwafunmilayo and Mrs. Onwugbo Amarachi. Additionally, Me. Tunde Obileye, Chairman of the Institute of Workplace and Facility Management (IWFM), Mr. Olalekan Akinwunmi, President of the International Facility Management Association (Nigerian Chapter), Dr. Olumide Ayobami, Vice President of the Association of Facilities Management in Nigeria, and Mr. Seni from MTN graced the occasion.
TFML’s journey towards achieving ISO 41001:2018 certification was hailed as a remarkable achievement. Mrs. Oludunke Oluwafunmilayo, a representative from SON, presented TFML with the prestigious award and commended them for being pioneers in Nigeria for adopting this new standard.
Testimonials from satisfied clients, such as Mr. Sheni from MTN, underscored TFML’s dedication to excellence and the positive impact of the ISO 41001:2018 standard on customer satisfaction.
During an interactive session, Mrs. Chukwurah shed light on TFML’s well-defined approach to asset management. She stressed the importance of internal audits, documented processes, and continuous training for staff members to ensure excellence in service delivery.
Regarding ISO 41001:2018, Mrs. Chukwurah expressed strong confidence in her team’s ability not only to maintain the facilities of others but also their own. TFML is committed to fulfilling the requirements of this standard and is actively pursuing government authorization to integrate maintenance and asset management into their operations seamlessly.
With an array of glowing testimonials and recognition for their achievements, TFML is poised to exceed expectations and emerge as a frontrunner in the facilities management industry. Their unwavering commitment to excellence and their pioneering spirit in embracing the ISO 41001:2018 standard exemplifies their determination to lead the way in facilities management. As they continue to raise the bar and redefine excellence, the future holds immense promise for TFML.