… Hits NCAA over lapses in stakeholder engagement
By Chinelo Obogo
The Federal Government has criticised the Ministry of Aviation and Aerospace Development and its agencies over their submission of incomplete information during a performance assessment.
The Central Results Delivery Coordination Unit (CRDCU), led by the Special Adviser to the President on Policy and Coordination Hadiza Usman, said this on Tuesday when she visited the Ministry of Aviation to review the Q1–Q3 2024 Performance Assessment Report on the implementation of Presidential Priorities and Ministerial Deliverables.
At the ministry headquarters in Abuja, she met with the Minister, Festus Keyamo, the Permanent Secretary of the Ministry, Dr. Ibrahim Kana; the Managing Director of the Federal Airport Authority of Nigeria (FAAN) and other Heads of Departments and Agencies under the Ministry.
Giving insight on what transpired during the meeting, the CRDCU stated in its official X handle that Usman expressed concerns with the Ministry and its agencies over their submission of incomplete information, which she said hinders the independent assessment of progress towards achieving certain deliverables. She also highlighted the Ministry’s shortcomings in stakeholder and customer engagement, a key deliverable that also requires urgent improvement.
“The Special Adviser commended the Minister and leadership of the Ministry for ensuring progress within the sector. However, she expressed concerns with the Ministry and its agencies over their submission of incomplete information, which hinders the independent assessment of progress towards achieving certain deliverables. She also highlighted the Ministry’s shortcomings in stakeholder and customer engagement, a key deliverable that also requires urgent improvement.
“The Special Adviser then recommended that the Ministry and the Nigerian Civil Aviation Authority (NCAA) revisit the draft policy on sanctions for airlines. She described this critical given the increasing number of flight delays and cancellations and the impact on affected passengers. She further recommended a revision of the current target of 224 days for resolving customer complaints, describing it as unrealistic and in need of urgent recalibration to align with global best practices,” CRDCU said.