Mr. Sloty Casino is an online casino that has been around for a while as it was established in 2020 by Mslty Ltd. This online casino was launched with numerous offers on display to cater to players from not only Curacao but also across the globe.
Being licensed by the Curacao eGaming Authority means that the online platform is considered to be one of the casino not on GamStop as Mr Sloty is mainly popular for its amazing library of online slots, while the inclusion of other casino games is incomparable to its section of slot games.
Being established in 2020 means that Mr Sloty has dealt with a number of casino complaints. They really have been numerous as most are not pleased with how the online platforms deal with deposits and withdrawals. Due to this, many gamblers believed that the online casino was not a legitimate online casino, but the license from Curacao eGaming Authority was able to debunk this belief for a while.
Many gamblers who have an account with Mr Sloty have had their account locked out one way or the other, which led to the platform’s refusal to refund or let players withdraw their funds. In this article, we will explore what you can do about this when you get stuck in this stage with Mr. Sloty. But first, let’s explore the payment methods accepted by the online casino.
Mr. Sloty payment methods
To lure players from around the globe into their platform, Mr Sloty offered multiple deposit methods including American Express, Visa, Mastercard, iDeal, Skrill, Neosurf, Paysafecard and Neteller. So, as a gambler from the UK, you should have access to at least one of these deposit methods accepted by Mr Sloty. Let’s look at its alleged withdrawal.
For withdrawals, the options are Bank Transfer, Ecopayz and Bitcoin. The minimum withdrawal amount is set to €200, which raised a few eyebrows considering most operators allow a minimum of €20.
Mr. Sloty licensing
Mr. Sloty Casino is owned and operated by MRSL NV, and it operates under a gaming license from Curacao issued to Mslty Ltd. However, it is important to emphasize on the importance of a reputable gaming license when it comes to licenses issued by the Curacao government.
Unlike reputable gaming authorities like the United Kingdom Gambling Commission (UKGC) and Malta Gaming Authority (MGA), the gaming license from the Curacao eGaming Authority doesn’t offer customer protection and experience, and there are no rules regarding it.
This means that if anything happens between you and Mr Sloty, which is licensed by Curacao, then you probably shouldn’t look towards the gaming authority to help you solve your problems as you’ll be on your own. Nowadays, it almost seems like the gaming authority is only responsible for ensuring that an online casino or sportsbook is offering a fair and secure environment to its players. This is one of the many dangers of playing at an online casino, not on GamStop. So, what can you do when you’re locked out of your account with Mr. Sloty? Let’s find out.
Mr. Sloty locked my account
While it may seem like there are many reasons why Mr Sloty could lock a player’s account, it largely falls into the category of irregular gaming behaviour. Most people don’t even know what this means.
This could be related to breaking the rules of a wagering requirement or violating some terms and conditions that you probably didn’t read through if you’re a new gambler. However, this will lead to you getting your winnings confiscated or, worse, failure to refund the deposits in your account.
What to do?
If you’re facing any issue like this with Mr. Sloty, you’re not alone. However, you should have looked out for the reviews on the online casino before creating an account with the platform.
There are numerous complaints about Mr Sloty locking players’ accounts, refusing to refund, or taking an unreasonable number of days for a transaction.
But what can you do about it? Due to Mr. Sloty being an online casino with a license from Curacao, there are not many options to choose from.
The first option is contacting the customer support of Mr. Sloty to lodge a complaint. The second option is trying to contact the gaming authority, Curacao eGaming Authority, to lodge another complaint about Mr. Sloty.
The third option is to just forget about the whole thing. It is very unlikely the two options will mount to something tangible that can help your case as the customer support of Mr Sloty barely replies according to many customer reviews. Plus, Curacao is infamous for rarely ever interfering in any clash between players and its online casinos.
So, your best bet is to put the matter behind you and try your luck at another online casino that is backed by a reputable online casino other than the Curacao government.
Conclusion
The aforementioned three options are the only options that can help. These are some of the dangers of gambling outside your region or casinos not on GamStop.
You can only avoid an issue like this by never gambling at any online casino that is not backed by a reputable gambling authority like the UKGC and MGA.