From Paul Orude, Bauchi
The Jos Electricity Distribution Company (JED) has launched a three-day customer complaints resolution meeting in Bauchi, supported by the Nigerian Electricity Regulatory Commission (NERC).
The meeting aimed to address electricity-related issues and provide lasting solutions for consumers in Bauchi State.
In his remake, Alhaji Mamman Umar, Acting Managing Director of JED, states the company has been working to resolve electricity issues and sensitize customers.
Umar revealed that JED began mass metering in 2021 to tackle estimated billing challenges, lamenting that the initiative had been hindered by high financial costs.
According to NERC as of April 2025, JED had met 233,481 customers, representing 27 percent of its customer base, while 859,323 customers (73 percent) remain unmetered.
The acting MD assured that the is working to resolve infrastructure challenges, including damage caused by heavy rainfall, which has resulted in the collapse of 30 electricity poles in Bauchi, Ningi, and Dass Local Government Areas.
The Bauchi Emirate Council representative, Alhaji Lawal Babama’aji, emphasized the importance of engaging community leaders in customer-service mobilization efforts and urged prompt resolution of consumer complaints.
Babama’aji also encouraged consumers to pay their bills promptly and adhere to electricity usage guidelines to support improved service delivery.
The meeting demonstrates JED’s commitment to improving customer satisfaction and addressing the challenges facing the electricity distribution sector in Bauchi State.