From Felix Ikem, Nsukka
Mr. Praveen Chrghade, the Managing Director/Chief Executive Officer of Enugu Electricity Distribution Company (EEDC) has said that the company is committed to providing every customer in South East with pre-paid or post-paid meters to end the estimated billing system.
Chrghade said this in Nsukka on Saturday during EEDC Customers Engagement for Enugu North Senatorial District customers.
He said that if every customer had a meter, that would help the company to ensure that all customers were paying for energy they consumed without much complaint.
“It’s the desire of EEDC for every customer to have pre-paid and post-paid meter; this will make it easy for every customer to pay for the energy they consume without complaint.
“This will also help us to have a smooth relationship with our customers as well as save the company the cost of going around asking customers to pay their electricity bills,” he said.
The MD who was represented by Mr. Emeka Eze, the Manager, Corporate Affairs, EEDC, South East, said that the aim of having customer engagement from time to time was to update customers with the activities and operation of the company as well as to listen to their complaints and take steps to address them.
The MD explained that “as EEDC disconnects customers who are not paying their bills that it is the same way the electricity generating company that supplies us the energy disconnects us any time we fail to pay them.”
Chrghade commended customers in the Nsukka district for their massive turnout for the interactive engagement, stressing that it showed that the organisation had cordial relationships with its customers in the area.
Mr. Kingsley Oba, the Business Manager, EEDC Nsukka District office, while thanking the customers for attending the engagement, reiterated the commitment of the company to ensuring quality service to their customers.
Earlier, Dr. Frances Iwu, EEDC’s Head of Safety and Environment, expressed concern over the rising cases of vandalisation of transformers and other electrical equipment; he called on the communities to set up their surveillance on all the EEDC installations in their area.
The safety manager who educated customers on safety tips, advised them to always call the attention of EEDC officials any time they experienced a fault in the electricity line.
The highlight of the engagement was question-and-answer session as well as the release of hotlines and other social media handles for enquires and complains by the Customer Care of EEDC.