In a bold commitment to customer satisfaction and operational excellence, Coscharis Group has reaffirmed its dedication to delivering exceptional value across its diverse business sectors. Rising from a two-day strategic retreat in Lagos, the Board of Directors resolved to strengthen the group’s promise of offering top-notch products and services, ensuring that customers receive unparalleled value for their money.
The retreat, according to Abiona Babarindez the General Manager, Marketing and Corporate Communications of the Group, featured robust discussions on global best practices, emphasised the importance of maintaining a superior brand experience in sectors such as automotive, agro-allied, information technology, healthcare, logistics, beverages, and real estate. The company vowed to enhance service delivery and customer engagement in 2025 and beyond.
Chairman of Coscharis Group, Dr. Cosmas Maduka, charged the leadership team to go the extra mile in meeting customer expectations. He stated, “In today’s business landscape, where customers demand excellence and value for their hard-earned money, we have no choice but to exceed their expectations. Our goal is not just to attract new customers but to retain them, earning their loyalty and trust.”
The retreat featured insights from renowned industry experts. Professor Tayo Otubanjo of Lagos Business School delivered a keynote lecture on strategic product and corporate marketing during economically challenging times, while Sam Cookey Jnr, a leadership consultant, spoke on navigating turbulent business environments.
Dr. Franklin Ngwu, an economist and associate professor at Lagos Business School, facilitated the sessions, ensuring impactful strategy discussions.
At the conclusion of the retreat, Mr. Fred Amobi, Deputy Group Managing Director, emphasized the importance of execution, stating, “A strategy is only as good as its implementation. Every leader within the Coscharis Group must ensure that our strategic imperatives are effectively cascaded across their teams for successful execution.”