By Chinelo Obogo
The Nigeria Civil Aviation Authority (NCAA) has resolved that Dana Air’s new partners, NG Eagle would refund passengers who were affected by the suspension of the airline.
In a statement released by the agency’s Director, Public Affairs and Consumer Protection, Michael Achimugu, he said that while alternative modalities are being put in place to treat cash refund requests, passengers who intend to utilise their flights 7tickets for travel will be able to do so on NG Eagle.
“The Nigeria Civil Aviation Authority (NCAA) refers to the suspension of Dana Air operations and its resultant effect on passenger travels.
The Authority is also aware that Dana Air customers who paid for flights that were not operated due to its suspension have sought refund of their airfares and have been patiently waiting for same.
“In line with NCAA’s regulatory obligations, The DGCA, Capt. Chris Najomo and his management team has met with Dana Air and its new partners, NG Eagle with a view to resolving these complaints. The resolution is that NG Eagle will be taking up this obligation.
“To this end, Dana Air has informed that while alternative modalities are being put in place to treat cash refund requests, passengers who intend to utilize their tickets for travel will be able to do so on NG Eagle. The public is rest assured that the Capt. Najomo-led NCAA will not relent in its efforts to ensure that ALL refund issues with Dana Air are resolved speedily,” Achimugu said